Agents scaled from 200 to 500 dials per day, boosting outreach efficiency.
ARMOR® doubled live connections, driving higher lead conversions.
ARMOR® reduced flagged number disruptions, improving productivity.
Technology Evaluation Center (TEC) supports businesses in selecting enterprise software solutions, helping them make informed decisions through a consultative approach. Through an extensive outbound operation, TEC gathers critical market data to assist clients in evaluating ERP, CRM, and other enterprise software systems, ensuring tailored recommendations for their unique needs.
Before PhoneBurner, TEC was relying on an internally developed system for outreach. The setup was too manual, making it inefficient and difficult to scale across their team of outbound reps. Lacking a way to segment lists and track and optimize processes meant lower connection rates and missed opportunities.
Making matters worse, managing flagged numbers wasted management’s time and disrupted agent workflows and productivity. Senior Business Analyst Christian Scott’s objective was to streamline operations, increase connection rates, and refocus efforts away from problem-solving back to prospecting.
Switching to PhoneBurner allowed TEC to quickly scale “from 200 to 500 calls per day, per rep” – but results really took flight with ARMOR®.
ARMOR®’s done-for-you approach to protecting numbers and remediating false flags streamlined Scott’s operations and eliminated downtime. “It’s all handled automatically,” beamed Scott. TEC scaled by adding over 150 ARMOR®-protected numbers, strategically assigning them across the regions they targeted.
Scott began digging into his ARMOR® Analytics to find pockets of opportunity, make smarter decisions, and maximize daily live connections. “I'm able to go super granular,” he added, “breaking things down by number, area, rep, call time - it's incredible.”
ARMOR® has literally doubled our answer rates. Some days, it's well more than that.
TEC’s outbound success is soaring. “Talking to more people directly impacts our ability to generate leads, and ARMOR® has made that possible,” shares Scott. “It’s going like gangbusters. Yesterday we talked to 194 people and converted six leads.”
Managing flagged numbers, which “used to sit idle for days,” is now seamless, giving Scott peace of mind and allowing him to refocus on growing revenue. ARMOR® Analytics has been equally transformative. “To see what my callers are doing day-to-day and month-to-month is so valuable,” he explains. By leveraging ARMOR®’s detailed reporting engine, Scott is able to uncover new opportunities to improve performance. On top of it all, he excitedly notes, “My workload has actually lessened!”
